Privacy policy
Last updated 3 November 2026
Trad Fitness ("we", "us") provides personal training, boxing, online and hybrid coaching in South Western Sydney. This policy explains what personal information we collect, why, how we look after it, and your choices. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Call-back requests: your name, email, mobile number, the coaching you're interested in, your main goal, the best time to contact you, and anything you choose to tell us in the message box.
- Consultation bookings: when you book through our booking calendar, Google Calendar collects your name, email and any answers you give in the booking form, and shares them with us.
- Clients: if you become a client, we also collect information needed to coach you safely, which can include health information such as injuries, medical conditions, pre-exercise screening answers, body measurements, weight, training logs, nutrition details and progress photos.
- Emails and messages you send us.
- Basic technical information: like most websites, our hosting provider records technical details such as your IP address and browser type to deliver and protect the site.
How we use it
- To contact you about the coaching you asked about and arrange your free consultation.
- To deliver your coaching: programs, nutrition targets, check-ins, progress tracking and support.
- To manage bookings, payments and our client records.
- To keep the website working and secure.
We don't sell your personal information. We only send you marketing messages if you've agreed to it, and you can opt out at any time.
Health information
Health information is sensitive. We only collect it with your consent, only use it to coach you safely and effectively, and only share it with others if you ask us to (for example, with your GP) or if the law requires it. Progress photos and results are never shared publicly unless you give separate written permission.
Services we use
We use trusted providers to run the business. They store or process information on our behalf, and some of them keep data on servers outside Australia (including in the United States):
- Google (Workspace, Calendar, Sheets and Gmail): booking consultations, storing call-back requests and emailing us when one arrives.
- Cloudflare: hosting this website and the Trad Fitness client app.
- Supabase: client app sign-ins and the coaching records stored in the app.
- YouTube: our intro video. It only loads when you press play, using YouTube's privacy-enhanced mode.
- Pay Advantage: processing client payments. We don't store your card or bank details ourselves.
How we look after it
We keep personal information in password-protected accounts that only Trad Fitness can access, and we take reasonable steps to protect it from misuse, loss and unauthorised access. We keep information only for as long as we need it for coaching, business and legal record-keeping, then delete or de-identify it.
Your choices
- You can ask to see the personal information we hold about you, or ask us to correct it.
- You can ask us to delete your information, unless we need to keep it by law.
- You can ask us to stop contacting you at any time.
- You can contact us without giving your name, but we'll need some details to book or coach you.
Questions or complaints
Email chris@tradfitness.com and we'll respond within 30 days. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.